Return & Refund Policy

Return & Refund Policy

At Frost Buddy, we want you to be satisfied with your purchase. This policy details how you can return items, request refunds, and cancel orders according to our specific guidelines.

Return Eligibility and Timeframe

You may request a return of eligible products within 30 days of receiving your order. Returns outside this 30-day window cannot be accepted.

  • Items must be unused and in their original condition.
  • Original packaging, including lids, accessories, and all included parts, should be returned when reasonably possible.
  • Returns are not accepted for items excluded by product-specific rules or those marked final sale.
  • Items that show signs of misuse, alteration, or are returned incomplete may be ineligible for refunds except as required by law.

How to Initiate a Return

  1. Visit the Contact Us page on the Frost Buddy website.
  2. Provide your order number, specify which item you wish to return, and explain your reason for returning.
  3. If the item arrived damaged, defective, or incorrect, include clear photos and detailed information about the issue.
  4. Wait for return instructions from Frost Buddy before shipping any items back.
  5. Do not ship returns to any address that Frost Buddy has not confirmed during the return process.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us promptly through our website with your order details and photographic evidence. We will assess the situation and provide a suitable solution such as a replacement, refund, or other remedy.

Return Shipping Costs

Shipping fees, including return shipping costs and other related charges, will be handled based on the terms of your original order and applicable legal requirements.

Refund Processing

  • Once your returned item is received and inspected, Frost Buddy will notify you about the approval status of your refund.
  • Approved refunds are generally processed within 5-10 business days back to the original payment method.
  • The exact time for the refund to appear in your account depends on your payment provider or bank and may take additional time.

Order Cancellation

If you need to cancel an order, please contact us within 24 hours of placing it. After this 24-hour window, cancellation requests cannot be guaranteed once the order begins processing, packing, or shipping.

If cancellation is no longer available, you may request a return of the delivered item by following the return process outlined above.

Contact Information

For questions or assistance regarding returns, refunds, or cancellations, contact Frost Buddy at julieyoung530732@outlook.com. Providing your order number will help us serve you promptly.