Shipping Policy
At Frost Buddy, we prioritize careful handling of your order from the moment you purchase through to delivery. Here’s a clear explanation of how we process, ship, and deliver your items, including any fees and timing to expect.
Order Processing
Once you place an order, we verify payment and inventory before beginning to prepare your shipment. This preparation includes reviewing, picking, and packing your products. Typically, processing takes 1-3 business days. Please be aware that orders placed on weekends, holidays, during promotional events, or periods of high demand may experience delays beyond this timeframe.
Shipping Methods and Fees
Shipping options and costs at Frost Buddy vary based on your delivery destination, the contents of your order, and the chosen shipping service. Shipping fees are calculated and displayed clearly during checkout. When a shipping promotion applies, eligibility rules and any exclusions specific to the offer will be detailed within the promotion.
Delivery Timeframes
After your order has been processed, delivery normally takes between 5-10 business days. This estimated timeframe may be affected by factors outside our control such as carrier schedules, weather conditions, or customs inspections. We provide tracking numbers whenever available so you can follow your package’s progress. Please allow some additional time for tracking updates to appear once your order is handed to the carrier.
Shipping Address Accuracy
Before finalizing your order, please confirm that your shipping address is complete and correct to avoid delivery delays or issues. Inaccurate or incomplete addresses can cause late delivery, failed delivery attempts, or package returns.
If you realize there is an error in your shipping address after placing the order, contact Frost Buddy promptly via our Contact Us page. While we will do our best to assist, we cannot guarantee address changes once processing or shipment has started.
Tracking and Handling Delivery Issues
Use your tracking number to check your shipment status. Should your order be delayed, marked as delivered but missing, or if you experience other delivery concerns, please contact Frost Buddy through our Contact Us page. We may request order and shipping details to investigate and find a resolution.
Lost or Damaged Packages
If your package arrives damaged or you suspect it is lost, notify Frost Buddy immediately either through our Contact Us page or by emailing julieyoung530732@outlook.com. Retain all packaging and provide photos or relevant information to aid our evaluation. We will guide you through the next steps according to our policies.
International Orders
For orders shipped outside the United States, recipients may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs inspections and local procedures can also influence delivery times. These additional fees are typically not included in our shipping charges unless specifically noted at checkout.
Multiple Shipments and Availability
Some orders may be shipped in multiple packages due to product availability and logistics. Each shipment will have its own tracking information.
If an item you ordered later becomes unavailable, Frost Buddy will contact you to discuss refund or substitution options.
Need Help?
If you have questions about your shipment or need assistance, please visit our Contact Us page and provide your order number and tracking details so we can assist you quickly and effectively.